Responsible Gaming at criceks
criceks is committed to providing a safe, fair, and enjoyable gaming environment for all players in Bangladesh. We provide practical tools — deposit limits, time-outs, and self-exclusion — to help you stay in control. For adults aged 18 and above only.
Tools to Keep You in Control
criceks provides a comprehensive set of responsible gaming tools. Every registered player in Bangladesh can access these features directly from their account settings — no waiting period, no fees.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you deposit into your criceks account. Once your chosen limit is reached, further deposits are blocked until the period resets. Limits take effect immediately; increases require a 24-hour cooling-off period to prevent impulsive changes.
Session Time Limits
Define the maximum time you wish to spend in a single gaming session. When your session time is up, criceks will display a reminder notification. You can choose to end the session or extend it — but the reminder ensures you remain aware of your time spent on the platform.
Time-Out Feature
Need a short break from gambling? The criceks time-out feature lets you suspend your account for a defined period — 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you cannot log in, place bets, or make deposits. The time-out ends automatically after the selected period.
Self-Exclusion
If you feel gambling is becoming a problem, you can permanently or indefinitely exclude yourself from criceks. A self-exclusion request can be submitted at any time via your account settings or by contacting our support team. Self-exclusion is a serious, firm commitment — re-registration during the exclusion period is not permitted.
Reality Checks
criceks can send you periodic on-screen reality check alerts showing how long you have been logged in and your net session profit or loss. These prompts encourage you to pause, reflect, and decide consciously whether to continue playing — a small intervention that makes a meaningful difference.
Loss Limits
Set a daily, weekly, or monthly cap on how much you are willing to lose across all games on the criceks platform. Once your loss limit is reached, betting is suspended for the remainder of that period. This tool helps you manage your bankroll and prevents chasing losses — one of the most common patterns in problem gambling.
1. Our Commitment to Safe Play
criceks is Bangladesh's trusted online casino and sports betting platform, and we take our responsibility to players seriously. While we want every player to enjoy cricket betting, live casino games, slots, and everything else criceks has to offer, we recognise that gambling carries real risks — and that those risks affect some individuals more than others.
Our responsible gaming programme is built on three core principles: prevention, player empowerment, and support. Prevention means we design the platform with safeguards built in from the start — not bolted on as an afterthought. Player empowerment means giving every criceks user the tools they need to set their own limits and make informed decisions. Support means being available 24 hours a day, seven days a week, to help any player who feels that gambling is becoming a problem.
We encourage all criceks players — whether you are placing your first bet on a BPL match or you have been with us for years — to treat gambling as a form of entertainment with a defined budget, not as a source of income. Set your limits before you play, stick to them, and reach out to our team at any time if you need help.
criceks's responsible gaming tools are available to all registered players at no cost. You can access deposit limits, time-outs, and self-exclusion directly from your account dashboard 24/7. Our support team can also activate any restriction on your behalf — simply contact [email protected].
2. The 18+ Age Restriction Policy
Gambling on the criceks platform is strictly reserved for adults aged 18 and above. We enforce our minimum age policy rigorously through a mandatory Know Your Customer (KYC) verification process. Every player must verify their age and identity before withdrawals are processed, and criceks reserves the right to request identity documents at any time during the account lifecycle.
Acceptable proof of age documents for players in Bangladesh include a valid Bangladesh National Identity Card (NID), a valid passport, or a government-issued driving licence. Where the submitted document is unclear or insufficient, our verification team will request additional documentation. Accounts where the player cannot verify they are 18 or older will be suspended and any remaining balance returned to the depositing payment method.
Protecting Minors
criceks strongly encourages parents and guardians to take proactive steps to prevent underage access to gambling websites. If you share a computer, mobile phone, or tablet with minors, we recommend using parental control software and keeping your criceks login credentials strictly private. Never share your account details, username, or password with anyone — including family members. If you suspect that a minor has accessed criceks using your account, contact our support team immediately at [email protected].
It is a serious breach of the criceks Terms & Conditions to allow or facilitate access to the platform by any person under the age of 18. Any account found to be operated by or on behalf of a minor will be closed immediately and the matter may be escalated to relevant authorities.
4. The criceks Self-Exclusion Programme
Self-exclusion is the most powerful responsible gaming tool available on criceks. It is designed for players who have concluded — or who strongly suspect — that their gambling has become or is becoming harmful, and who want a firm, enforceable barrier between themselves and the platform.
How to Self-Exclude
There are two ways to activate self-exclusion on criceks:
- Via your account settings: Log in to your criceks account, navigate to the Responsible Gaming section, select Self-Exclusion, choose your preferred exclusion period (minimum 6 months, or indefinite), and confirm your request. Self-exclusion takes effect within one hour of confirmation.
- Via customer support: Contact our 24/7 support team at [email protected] with the subject line "Self-Exclusion Request". Provide your registered account email address and your preferred exclusion period. Our team will activate the exclusion and confirm via email within one hour.
What Self-Exclusion Means in Practice
Once a self-exclusion is active on your criceks account, you will be unable to log in, place bets, deposit funds, or access any gambling feature of the platform for the duration of the exclusion period. Your account balance at the time of exclusion will be held securely and returned to you via your registered payment method (bKash, Nagad, or Rocket) within five business days of the exclusion request.
criceks will also suppress all marketing communications to your registered email address and mobile number for the duration of the self-exclusion period. You will not receive bonus offers, promotional emails, or SMS messages from criceks while self-excluded.
Lifting a Self-Exclusion
A minimum 6-month self-exclusion cannot be lifted before the expiry of that 6-month period — not for any reason, including a change of mind. This cooling-off period is intentional. After the minimum period has elapsed, you may submit a written re-activation request to [email protected]. criceks applies a mandatory 7-day cooling-off delay before re-activation is processed, giving you a final opportunity to reconsider. An indefinite self-exclusion can only be lifted after a minimum of 12 months, with the same 7-day cooling-off period applied.
We strongly encourage any player considering self-exclusion to also register with third-party self-exclusion services and to speak with a professional counsellor. Self-exclusion from criceks alone is not a substitute for professional support if you are experiencing gambling-related harm.
5. Recognising Problem Gambling
Problem gambling can affect anyone, regardless of age, income, or experience level. It develops gradually and is often difficult to recognise from the inside. criceks monitors player behaviour for patterns consistent with problem gambling and may proactively reach out to players who show warning signs — but it is equally important for players to recognise these signs themselves.
Common Warning Signs of Problem Gambling
- Spending more money on gambling than you originally intended or can afford to lose
- Gambling with money set aside for essential expenses — rent, food, utility bills, or family needs
- Feeling irritable, anxious, or restless when you are not gambling or when you try to stop
- Chasing losses — continuing to gamble in an attempt to win back money you have already lost
- Lying to family members, friends, or colleagues about the amount of time or money you spend gambling
- Neglecting work, study, family responsibilities, or personal relationships because of gambling
- Borrowing money, selling possessions, or taking loans to fund gambling activity
- Thinking about gambling constantly — planning your next session, replaying past sessions, or calculating odds in your daily life
- Using gambling as an escape from stress, depression, loneliness, or other emotional difficulties
- Multiple failed attempts to cut down or stop gambling despite wanting to do so
If you recognise three or more of the above signs in your own gambling behaviour, we strongly encourage you to activate a time-out or self-exclusion on your criceks account immediately, and to contact a professional support service. You are not alone — problem gambling is a recognised condition that responds well to professional intervention.
6. Self-Assessment Checklist
The following questions are designed to help you reflect honestly on your gambling habits. Answer them privately and truthfully. There are no right or wrong answers — this checklist is a tool for self-awareness, not a clinical diagnosis.
If you answered "yes" to two or more of the above questions, please consider activating one of criceks's responsible gaming tools — such as a deposit limit or time-out — and speaking to a professional counsellor. The criceks support team is available 24/7 at [email protected] and can help you activate any responsible gaming tool immediately.
7. Support Resources
criceks is a gambling entertainment platform, not a mental health service. If you or someone you know is experiencing gambling-related harm, please reach out to professional support services. Below are types of support resources that may be available to players in Bangladesh:
- Mental Health Helplines: Bangladesh has national mental health support services. Contact the Kaan Pete Roi helpline (available in Bangladesh) for emotional support and referrals to professional counselling.
- Medical Professionals: A qualified physician or psychiatrist can provide a clinical assessment and refer you to addiction treatment programmes available in Dhaka, Chittagong, Sylhet, Khulna, and other major cities across Bangladesh.
- Community Support: Peer support groups for gambling addiction are active in Bangladesh. Sharing your experience with others who understand the problem can be an important part of recovery.
- Family Support: Family members of problem gamblers can also experience significant distress. Encouraging open, non-judgmental family conversations about gambling-related harm is an important first step.
criceks will always support a player's decision to seek help. We will never contact a self-excluded player with promotions, and we will co-operate fully with any responsible gaming support service acting on a player's behalf.
8. Contact criceks Support
Our responsible gaming support team is available around the clock — 24 hours a day, 7 days a week, including public holidays such as Eid, Pohela Boishakh, Independence Day, and Victory Day. We operate on Bangladesh Standard Time (BST, UTC+6).
To activate any responsible gaming tool, submit a self-exclusion request, or simply speak to someone about your gambling habits, contact us at:
Email: — subject line: "Responsible Gaming"
Response time: Within 1 hour for self-exclusion requests; within 24 hours for general enquiries
Support hours: 24/7 — Bangladesh Standard Time (BST, UTC+6)
If you are in crisis or feel that gambling is putting your finances, relationships, or mental health at serious risk, please contact criceks support immediately. We will prioritise your request and activate a self-exclusion on your account within one hour of your message.
Need Help Now?
Our responsible gaming team is standing by 24/7. Email us with the subject line "Responsible Gaming" and we will respond within one hour.
24/7 — Bangladesh Standard Time (UTC+6)
criceks enforces strict age verification for all players in Bangladesh. Identity documents are required before any withdrawal is processed.
Your Protection, Your Choice
Every responsible gaming tool on criceks is player-controlled and takes effect immediately. Here is a closer look at how each protection works in practice.
Set Your Deposit Cap
Choose a daily, weekly, or monthly deposit ceiling in Bangladeshi Taka — for example, ৳500 per day or ৳5,000 per month. Reductions apply instantly; increases require a 24-hour review window to prevent impulsive decisions during a losing streak.
Control Your Session Length
Pre-set the maximum duration of any single gaming session. When the timer expires, criceks will notify you and ask whether you want to end the session. This simple prompt interrupts the flow of play and restores conscious decision-making.
Take a Scheduled Time-Out
Select a break period of 24 hours, 48 hours, 7 days, or 30 days. Your account is suspended for the full duration — no logins, no deposits, no bets. Your balance is safe, and your account is fully restored once the break period ends.
Self-Exclusion Programme
A minimum 6-month exclusion that cannot be reversed early. During exclusion, all marketing is suppressed, your balance is returned, and account access is fully blocked. Re-activation after the minimum period requires a 7-day cooling-off delay.
Reality Check Alerts
Periodic on-screen messages show you exactly how long you have been logged in during the current session and your net win or loss figure. These alerts appear at intervals you choose — every 30, 60, or 90 minutes — keeping you grounded in reality.
Set Your Loss Limit
Define the maximum amount you are willing to lose in a given period. Once that threshold is reached across all criceks games — slots, cricket betting, live casino — wagering is suspended for the rest of the period, protecting your bankroll automatically.
Ready to Play — Responsibly?
Set your limits, know your budget, and enjoy Bangladesh's most trusted gaming platform. Explore cricket betting, slots, and live casino games — all within the boundaries you choose. 18+ only. Please gamble responsibly.