criceks Privacy Policy

1. Data We Collect

When you register, verify, deposit, play, or interact with the criceks platform in any way, we may collect the following categories of personal data. This section explains each category and the specific circumstances in which that data is collected.

Registration Data

When you create a criceks account, we collect your full legal name, date of birth, gender, residential address, email address, and mobile phone number. This information is required to open and maintain your account, and to confirm your eligibility under our 18+ age restriction policy. Providing inaccurate registration data is a breach of the criceks Terms & Conditions.

Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process, criceks may collect copies of government-issued identity documents including your Bangladesh National Identity Card (NID), passport, or driving licence. We may also collect proof of address documents such as utility bills or bank statements, and proof of ownership of the payment method you use for deposits and withdrawals (e.g., a screenshot of your bKash, Nagad, or Rocket account registered in your name). KYC documents are processed and stored in a secure, access-controlled environment.

Financial Transaction Data

criceks collects data relating to all financial transactions conducted through your account. This includes deposit amounts, withdrawal requests, payment method identifiers (e.g., your bKash mobile number — but never your full PIN or password), transaction timestamps, and transaction reference numbers. This data is essential for processing payments, investigating disputes, and maintaining accurate financial records.

Gameplay & Betting Data

We record data relating to your activity on the criceks platform, including the games you play, bets placed, wagers settled, game session durations, bet amounts, winning and losing outcomes, and use of responsible gaming tools such as deposit limits and self-exclusion requests. This data is used for account management, dispute resolution, bonus eligibility assessment, and responsible gaming monitoring.

Technical & Device Data

When you access criceks via a web browser or mobile device, we automatically collect certain technical data including your IP address, browser type and version, operating system, device type, device identifiers, screen resolution, time zone setting (Bangladesh Standard Time, UTC+6), and the URL path you navigated from. This data is used for platform security, fraud detection, and service optimisation.

Communications Data

If you contact the criceks support team via live chat, email, or any other channel, we retain records of those communications including your messages, the support agent's responses, timestamps, and any attachments or screenshots you share. These records are used for quality assurance, dispute resolution, and training purposes.

The following table summarises the main categories of data we collect, the source of that data, and its primary purpose:

2. How We Use Your Data

criceks processes your personal data only for clearly defined, legitimate purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The following sets out the specific purposes for which we use each category of personal data collected from criceks players in Bangladesh.

Account Management

Your registration data and account activity data are used to maintain your criceks account, authenticate your identity each time you log in, personalise your experience on the platform, and communicate important account-related notifications such as deposit confirmations, withdrawal processing updates, and security alerts.

Payment Processing

Transaction data and payment method identifiers are processed solely to execute your deposit and withdrawal requests. criceks works with trusted payment processing partners to facilitate transactions via bKash, Nagad, Rocket, Upay, and bank transfer. These partners receive only the minimum data necessary to complete the transaction, and are contractually prohibited from using that data for any other purpose.

KYC & Anti-Money Laundering (AML) Compliance

Identity verification documents and financial transaction records are processed as part of our KYC and AML compliance programme. This includes verifying your age (18+ only), confirming the legitimacy of payment methods, monitoring for unusual transaction patterns, and maintaining records as required by applicable AML standards.

Responsible Gaming

Gameplay data, session data, and account activity are analysed to support our responsible gaming programme. This includes monitoring for signs of problem gambling behaviour, enforcing deposit limits and self-exclusion requests set by the player, and proactively reaching out to players who exhibit patterns consistent with gambling-related harm. This data processing is carried out in the genuine interest of player welfare.

Fraud Detection & Platform Security

Technical and device data, IP addresses, and transaction patterns are analysed by our security systems to detect and prevent fraudulent activity, including account takeover attempts, multiple account creation, chargeback fraud, and bonus abuse. Where suspicious activity is detected, account access may be temporarily suspended pending investigation.

Customer Support

Communications data — including your support chat logs and email correspondence — is retained to enable our support team to provide consistent, informed assistance, and to resolve disputes fairly and accurately. Support communications may be reviewed by our quality assurance team for training purposes.

Service Improvement & Analytics

Aggregated and anonymised gameplay and technical data is used to improve the criceks platform, identify popular game categories, optimise page load times, and resolve technical issues. This analytics processing uses data in a form that does not identify individual players.

Marketing Communications

Where you have given your explicit consent during registration or subsequently via your account settings, criceks may use your contact details to send you promotional offers, bonus notifications, and news about new games or features. Marketing communications are always optional and can be withdrawn at any time. See Section 7 for full details on managing your marketing preferences.

3. Data Sharing & Third Parties

criceks does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We share personal data only in the following strictly defined circumstances:

Payment Processing Partners

To process deposits and withdrawals, criceks shares the minimum necessary transaction data with our payment processing partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and card processing networks such as Visa and Mastercard. These partners are subject to their own data protection obligations and are contractually prohibited from using the data shared with them for any purpose other than completing the relevant transaction.

Identity Verification Service Providers

To conduct KYC verification efficiently and accurately, criceks may engage trusted third-party identity verification service providers who process your submitted documents on our behalf. These providers operate under strict data processing agreements and handle your KYC documents solely for the purpose of verifying your identity for criceks.

Game Software Providers

Games on the criceks platform are powered by third-party certified software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session identifiers and game-round data necessary for the technical operation of their game engines. They do not receive your name, address, NID number, or payment details.

Legal & Regulatory Disclosure

criceks may be required to disclose certain personal data to law enforcement authorities, regulatory bodies, or courts of competent jurisdiction where we are legally compelled to do so, or where disclosure is necessary to protect the rights, property, or safety of criceks, its players, or the general public. We will notify you of any such disclosure where we are legally permitted to do so.

4. Cookies & Tracking Technologies

criceks uses cookies and similar tracking technologies to operate the platform, remember your preferences, and gather analytics data that helps us improve our service. This section explains what cookies we use, why we use them, and how you can manage your cookie preferences.

What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember information about your visit — such as your login session, preferred language settings, or items in your game history — and to recognise your device on subsequent visits. Cookies cannot be used to run programmes or deliver viruses to your device.

Types of Cookies Used by criceks

• Strictly Necessary Cookies: These cookies are essential for the criceks platform to function. They maintain your login session, prevent cross-site request forgery (CSRF) attacks, and enable the secure processing of deposits and withdrawals via bKash, Nagad, and Rocket. These cookies cannot be disabled without breaking core platform functionality.
• Functional Cookies: These cookies remember your preferences — such as your chosen deposit method or game display settings — so you do not need to reconfigure them on each visit. They improve the convenience of your experience on the criceks platform but are not strictly essential.
• Analytics Cookies: criceks uses anonymised analytics cookies to understand how players navigate the platform, which games are most popular, and where technical issues occur. This data is aggregated and does not identify you as an individual. Analytics cookies help us continuously improve the platform experience.
• Security & Fraud Prevention Cookies: These cookies collect device fingerprinting data that helps our security systems identify suspicious login attempts, detect account sharing, and prevent fraudulent activity. They are an important component of our player protection infrastructure.

Managing Your Cookie Preferences

You can configure your browser to refuse some or all cookies, or to alert you when websites attempt to set cookies. Please note that disabling strictly necessary cookies will prevent you from logging in to your criceks account and will disrupt payment processing. Browser-level cookie controls are available in your browser settings (typically under Privacy or Security options). For detailed guidance, refer to your specific browser's help documentation.

5. Data Retention & Security

criceks retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply to the main categories of data we hold:

• Active Account Data: Retained for the full duration of your active account relationship with criceks, plus a five-year period following account closure.
• KYC & Identity Verification Documents: Retained for five years following account closure, in accordance with standard AML record-keeping requirements.
• Financial Transaction Records: Retained for five years from the date of the transaction, in line with financial record-keeping best practice.
• Gameplay & Betting Records: Retained for three years following the relevant gaming session, for the purpose of dispute resolution and responsible gaming monitoring.
• Customer Support Communications: Retained for two years from the date of the communication, for quality assurance and dispute resolution purposes.
• Marketing Consent Records: Retained for the duration of your account, plus one year following account closure or opt-out, to demonstrate compliance with your consent preferences.

Security Measures

criceks implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Key security measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and the criceks platform;
• AES-256 encryption for sensitive data at rest, including KYC documents and payment identifiers;
• Role-based access controls (RBAC) ensuring that staff can only access personal data relevant to their specific job function;
• Multi-factor authentication (MFA) for all internal system access by criceks staff;
• Regular independent security audits and penetration testing;
• Automated intrusion detection and real-time security monitoring;
• Secure, access-controlled data centre environments for all data storage.

6. Your Privacy Rights

As a criceks player, you have a number of rights in relation to the personal data we hold about you. We are committed to honouring these rights promptly and transparently. To exercise any of the rights described below, please contact our data protection team at [email protected] with the subject line "Privacy Rights Request". We will respond within 14 business days of receiving your request.

Right of Access

You have the right to request a copy of all personal data that criceks holds about you. Upon receipt of a verified access request, we will provide you with a structured summary of your data, the purposes for which it is processed, and the categories of third parties with whom it has been shared.

Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For registration data such as your address or contact number, you may be able to update this directly via your account settings. For KYC data, please contact [email protected] with updated documentation.

Right to Erasure

You may request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw your consent and no other legal basis for processing applies. Please note that criceks is required by applicable AML regulations to retain certain financial and identity records for a minimum of five years following account closure, and these records cannot be deleted during that period regardless of an erasure request.

Right to Restrict Processing

You have the right to request that criceks restricts the processing of your personal data in certain circumstances — for example, while the accuracy of data you have disputed is being verified, or where you object to processing based on legitimate interests and we are assessing whether our interests override yours.

Right to Data Portability

Where processing is based on your consent or on the performance of a contract, you have the right to receive the personal data you have provided to criceks in a structured, commonly used, and machine-readable format (such as CSV or JSON), and to request that we transmit that data directly to another data controller where technically feasible.

Right to Object to Marketing

You have an unconditional right to object to the processing of your personal data for direct marketing purposes at any time. Upon receipt of a marketing objection, criceks will cease all marketing communications to you within five business days. This does not affect our right to send you transactional communications (e.g., deposit confirmations, security alerts) that are necessary for the operation of your account.

7. Marketing Communications

criceks sends marketing communications — including promotional bonus offers, game launch announcements, seasonal promotions tied to events such as BPL, IPL, T20 World Cup, Eid, Pohela Boishakh, and other Bangladesh-relevant occasions — only to players who have given their explicit consent to receive them.

Marketing communications are sent via email and, where consented, via SMS to the mobile number registered on your account. We do not send unsolicited WhatsApp, Telegram, or social media direct messages as marketing channels.

You can manage your marketing preferences at any time via the Communications section of your criceks account settings. Alternatively, every marketing email from criceks includes an unsubscribe link that allows you to opt out with a single click. SMS marketing messages include an opt-out instruction. If you experience any difficulty unsubscribing, please contact [email protected] and we will process your opt-out request manually within one business day.

Opting out of marketing communications has no effect on your ability to use the criceks platform, access your account balance, make deposits or withdrawals, or receive transactional notifications essential to your account.

8. Policy Updates & Contact

criceks reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, where we introduce a new category of data collection or a new purpose for processing — we will notify registered players via email or an in-platform notification at least 14 days before the changes take effect. The "Last updated" date at the top of this policy will always reflect the date of the most recent revision.

We encourage you to review this Privacy Policy periodically to stay informed about how criceks protects your personal data. Your continued use of the criceks platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the revised terms.

Contact Our Data Protection Team

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data that criceks holds about you, please contact us using the details below. Our data protection team is available 24 hours a day, 7 days a week, and will respond to all privacy-related enquiries within 14 business days.

Email: [email protected] (subject line: "Privacy Policy Enquiry")
Support Hours: 24/7 — Bangladesh Standard Time (BST, UTC+6)
Platform: criceks.net